The estimated delivery time is tracked in business days (excluding Sundays and holidays). We ship out from four international warehouses - one in the US, one in Italy, and two in Asia. In rare cases, the actual delivery time may vary from the mentioned delivery time due to:

• Your Location
• Availability of the product with us / Current Stock
• Or some unforeseen circumstances such as bad weather, natural disaster or political interludes / COVID delays / Delay in customs or by local shipping department.

Want to order a birthday gift? We request you place an order at least 3 weeks in advance to avoid delay.

Estimated delivery time depend on location with FREE Shipping:

United States And Canada

Depending on the warehouse, demand and current stock, it usually takes 12- 18 Business Days.

Outside the United States:

Your parcel has to travel around the entire globe. We are trying to expand and open new warehouses.

Please refer to Estimated Delivery Time for 185 Countries

For European countries, we would like to state that we are GDPR compliant. 

Email us contact@dogtasy.com and we will double check on shipping.

We offer you a 30-Day refund for only the following cases:

1) Your item arrived damaged or

2) You have received the wrong product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the item is damaged, we request you to send us photos, required as proof of purchase.

We do not offer product cancellations once the order is placed.